Renting and managed through VillaMia

Thank you for renting with VillaMia

VillaMia has been retained by the owner(s) to manage the rental throughout the contract period, and therefore we are the first point of contact for any queries you may have……………

Contact Numbers:                Office  -           96 579 4139

Michelle -        630 724 931

Utilities:

Unless otherwise agreed, the bank direct debits will be changed over to your bank account and you are therefore going to be debited the next time that the bills are due. The water (usually Amjasa) is every other month and electricity (Iberdrola) monthly. Both usually take actual readings but you can see on your actual bills is it is estimated or an actual reading. The gas companies won’t allow us to change the direct debit so if you have mains gas then the owner will pay and you reimburse them once bills received or the owner may prefer to do the change over themselves

Please note, it is the tenant’s responsibility to ensure that there are enough funds in the bank to cover the bills and to ensure that all bills are paid. If you are unsure please let us know and we can check for you as if there is an unpaid bill you will be cut off in the future.

If there is gas in the property (from either bottles or a tank), it is the tenants responsibility to check levels and order refills. We can of course do this if needed.

You are responsible for the rubbish bill and once received by the owner, this will be forwarded to you so you can reimburse the owner – this is about 10 euros a month.

Once you have a Spanish bank account please let us know and we will also need your NIE number.

Rent:

A standing order must be set up BY YOU to pay the rent monthly, on or before, the contracted date.

The owner’s bank details are on the contract. Please ask your bank to make the payment to the owner’s bank account each month automatically.

It is your responsibility, not the bank’s, to ensure that there are sufficient funds in the account and to ensure that the rent is paid on time every month.

The rent must be paid every month up to the end of the rental contract. The deposit money cannot be used as rent during the last months.

Clean/ Inventory:

You should have an inventory list or photographs. If you do notice anything is broken, marked etc please let us know so this can be kept on file and you are not blamed at the end.

The property should also be clean and be the same when handed back. If you are not happy with anything please let us know.

If the owner has left personal items there please box them up and store these or let us know and we can check what can be disposed of.

Issues:

We endeavour to ensure that everything in the property is in good working order before the start of the rental period.

If anything does not work correctly – at any time during the rental period – please contact us with all the details (if machines are not working please let us have the make and model where applicable).

We will then contact the relevant technician to visit the property at a convenient time to ascertain the problem and to resolve as quickly as possible.

Of course, it is not always possible for the issue to be resolved on the first visit. In these cases we will ask the technician to resolve the problem at the earliest opportunity.

And, of course, we often have to refer back to the owners to make decisions on how they would like some issues to be resolved.

Please note, all repairs/works in the property are to be managed solely by VillaMia and any repairs that are as a result of tenant misuse – or unnecessary callouts – will be charged to the tenants.

Finally, some owners may have a room or cupboard locked with their personal items. They will not need access during the rental.

Currency Exchange company:

VillaMia is part of Costa Blanca Business Association (CBBA) and so is foreign Currency Direct. With Britain leaving the UK, now every transfer from UK to Spain your bank will charge a fee (most are 15 euros) so it will be worth you setting up a free account to move money from UK/Spain etc if you haven’t already done so. You also get a better rate than your bank. Other clients have been really pleased and save money each month.

There are more details on: https://www.currencies.co.uk/

If you want to go ahead and explore this please let me know and I can make the introduction to Glenn can contact you when convenient and set up an account free of charge (obviously all private) and it is easy to move money.

Car Sales and Rentals:

Mía Cars offers a friendly, local sales and flexible car rental solutions to suit our customers' needs. We are a local alternative to the big international car hire companies, but without the rip-off fuel and insurance charges.

We can arrange flexible long- and short-term car rentals from a single day's car hire to a regular monthly rental agreement with no time limit. This makes us a great option whether you're here on holiday or live on the Costa Blanca all year round. The company also buys and sells cars. See www.miacars.net

Insurance:

The owner will have insurance for buildings and their contents but you cannot claim on their insurance. Therefore, to cover your items such as jewelry, laptops and phones, please arrange your own insurance. Britta at AXA  can do this and arrange a quote in minutes. Britta can be emailed on kiacrab@agencia.axa.es or call 966 447 363.

Important information to know:

• Be aware where the fuse box is so you can check this first if your electricity goes off.
• You will need to take your rubbish out to the nearest bin so again ask if you are not sure where this is.
• If you are considering getting a pet, want to store any of the owners furniture or change anything such as painting a bedroom a different colour, please contact us first.
• If you have a store room and designated parking space please check the numbers – this may be in the contract as well
• Post isn't very reliable so we recommend getting your own post box – we use Personal Postal by Club de tennis. You just need a copy of your passport and rental contract and they give you a box straight away for about 120 euros for the year. This way they take packages and even if you move address in the future your postal address will remain the same.
• If there is an alarm this may not be connected so ask if you want to pay and get this working
• If you are renting a villa then also make sure you know where the electricity and water meters are if you rent a villa. Usually there are outside on the street but in an apartment you may not have access. If you have an electric gate ask if there is a key for a manual over ride so you can still get your car out if there is a power cut.
• If you have a poolman and gardener we can pass on their details and let you know the days they go etc

General Upkeep / Maintenance:

It is the tenants’ responsibility to ensure that the property and its grounds are kept in a good condition throughout the rental period. It is not acceptable, for example, to neglect the upkeep of the property or garden until the end of the rental period.

Please be aware that there can be high humidity in this area, and that it is important to keep all properties well ventilated, especially during the winter months.

Please look after the property as if it was your own so coasters on tables, use salt in the dishwasher and descale the kettle when needed are just a few points. When it rains please put under cover any cushions and secure furniture is windy. If you have any concerns that you have no storage etc please speak to us.

Quarterly Checks:

As part of our agreement with the owners, VillaMia will undertake a quarterly check of the property. We will make an appointment with you, the tenants, in advance and will need access to every room and to the garden.

As part of our quarterly check we will also contact the utility companies to ensure that bills are being paid.

Swimming Pools:

Most pools in the area are not gated and communal pools rarely have life guards so please take extreme care if you have young children.

Spanish statistics show more than 50 per cent of children who drown do so in private pools and those under the age of five are at the most risk. Please take extra care to watch young children carefully and make sure you know the closest medical centre and hospital and have a list of emergency numbers (also on our website).

Leaving:

Please give us or the landlord as much notice if you are not renewing the contract, although we should contact you a few months before the end to ask. We will arrange an exit inspection and collect the keys from you and take meter readings. The property has to be left as taken so clean throughout, light bulbs working, furniture as it was at the start and ready for new tenants to move in. You may need to accommodate any viewings that are set up prior to your departure but we will always fit around you. This allows us to minimise any gap between you leaving and the owner having new tenant.

Remember – we are here to help!

Having lived and worked in the local area for several years we have a good knowledge of local businesses, amenities, contacts etc – so please feel free to ask us for any information you require. If we do not know, we will find out for you.

Also, follow us on facebook - www.facebook.com/VillaMia.Rentals.Sales.Javea as we do post helpful information. You can also leave a review on there if you want (and we would appreciate that).

Finally, if you are looking to buy a property in the area then contact us as we deal with sales as well.

Wishing you all the very best for your new home!

Michelle, Jenni and Victoria